The banking and insurance industries each have a richness of data that can be utilised as “a way of beginning to forecast certain aspects of risks,” according to Barclays’ managing director of Group Insurance, Farhad Jamooji.
He was speaking to Dominic Christian, global chairman of Aon’s Reinsurance Solutions, as part of the broker’s Virtual Reinsurance Renewal Season fireside chats.
Aon said the goal of its fireside chats is to drive growth across the (re)insurance industry in order to bring capital closer to clients’ needs and enable them to flourish in a stronger economy.
The series will discuss the challenges and opportunities facing major (re)insurers and insurance buyers, sharing both perspectives.
Jamooji said that banks and insurers working together could help customers to become “as resilient as they can.”
“Ensuring that [businesses] have access to good risk management and insurance protection, if that helps those businesses then ultimately, as a firm advancing funds, if they are more resilient it actually makes our business more resilient.”
In terms of Barclays’ own risk profile, Jamooji noted that in recent years the bank’s physical asset base had shifted more towards an intellectual one, and that it had developed an effective internal stakeholder engagement process to identify evolving risks within the organization.
He said there remained concerns about the efficacy of insurance contracts, and that the novel coronavirus (COVID-19) pandemic had highlighted the gaps in “understanding and expectation” between customers and their insurers.
“Partnership as a concept is alive and is typically inherent in the way in which we operate and do business, but at times of stress, there’s a temptation for that partnership to evaporate; it’s actually at times of stress when you really want that partnership to be at its strongest,” he added.
Jamooji highlighted that some customers were demanding a different approach to insurance protection.
“The basis of insurance seems to be very much causation-driven and what I think you are hearing increasingly from customers, whether they’re individuals, SMEs, large corporates, is they want to be more outcome-driven. It’s a giant step, but I think that’s the kind of thought process that would be helpful as we think about how we can actually make our lives much more relevant to each other.”
He said that the insurance industry should better promote and demonstrate its role in society.
“One of the lessons that the banks had to learn or suddenly wake-up to was that they’re a commercial organization, but they have a role in society, and they have a purpose, and they provide a function. And that message can get lost. I think if the insurance industry recognizes that it’s here to help to promote and protect society, that would be a really good and powerful mindset to demonstrate.”
To watch the full interview and sign up for future fireside chats, please click here: https://aon.io/31YRfMP.