Insurer Launches Digital Transformation Programme

Zurich Insurance Group (Zurich) is to launch a unit to drive its digital services and has recruited the CEO of Ping An Technology to drive the operation.

The insurer’s CEO Mario Greco (pic) described the step as “ground-breaking” and had been implemented by the customer shift to digital transactions during recent months as COVID-19 required social distancing.

The unit has been created to expand Zurich’s digital services worldwide and “create a more intimate connection with its customers and partners”.

The Global Business Platforms unit will be headed by current APAC CEO Jack Howell as from 1 January next year. Ericson Chan will spearhead the planning, development and operation of the technology functions and online ecosystems as the newly appointed Group Chief Information and Digital Officer. Mr. Chan is currently CEO of Ping An Technology.

Mr Chan joins Zurich on 1 October as a member of the Group Executive Committee. His remit will also include responsibility for all of Zurich’s IT operations and services.

Mr Greco said: “This is a ground-breaking step in reaching our goal of becoming our customers’ preferred insurer. As lifestyles change globally, consumers seek personalized, convenient and transparent interactions. Zurich continues to launch innovative offerings to meet the demands of our customers and partners for a fully digital and streamlined experience.

“Beyond the younger generations who have long valued the convenience of online services, demand has broadened significantly in recent months throughout our customer base. Jack has significant experience in insurance and is skilled at launching innovative products and services, and Ericson brings a passion for fintech and using emerging technology to deliver what people want. This is the perfect combination to bring extra momentum to our customer-led strategy.”

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