The USA’s second biggest motor insurer has said it will halt the cancellation of all policies to assist clients during the coronavirus pandemic.
GEICO has announced it is pausing cancellation of coverage due to non-payment and policy expiration, effectively immediately.
The pause will remain in effect until April 30, 2020. In addition, GEICO is prepared to offer maximum flexibility, including special payment plans, to those who need it once normal billing operations are scheduled to resume.
“This ongoing situation impacts everyone, and we want our policyholders to have some peace of mind knowing we’ll be there when they need us most,” said GEICO President and CEO Todd Combs.
He added that while GEICO staff are “working as hard as they can to serve customers, the reality of this unprecedented event means some policyholders may experience longer than normal hold times”.
The insurer is encouraging policyholders to download the GEICO Mobile app or to setup an account via its website.